About this role
Lead client success at Sitero as a Customer Success Manager focusing on clinical services in Mississauga, Canada. This strategic role emphasizes building relationships and growth. Sitero invites you to apply for the Customer Success Manager position, where you will oversee the success of our commercial eClinical services.
You'll be responsible for nurturing client relationships, leading account teams, and contributing to marketing strategies. This full-time position requires a hybrid schedule with three days in the office each week to ensure impactful client engagement. Key Responsibilities:
• Qualify new leads and break into assigned territories
• Build trusted customer relationships with tailored solutions
• Oversee smooth customer onboarding processes
• Collaborate across departments for customer satisfaction
• Accurately forecast bookings and manage finances Requirements:
• 5+ years in a CRO or life sciences role
• Preferred background in business development or account management
• Bachelor's degree required
• Excellent interpersonal and organizational skills
• Prepared to travel up to 50% of the time Focus on enhancing client success while driving growth at Sitero in this pivotal role.