About this role
Elevate client relations as a Customer Success Manager at Bus Planner, specializing in the education sector across Canada. Drive customer happiness and account growth in this hybrid position.
Bus Planner is looking for a proactive Customer Success Manager to nurture relationships with school districts in Canada. This role combines account management with customer support, ensuring maximum ROI from our transportation management suite. You’ll conduct health checks, renewals, and upsells while acting as the primary contact for clients across the province.
Key Responsibilities:
• Serve as post-sale contact for Canadian school boards
• Conduct engagement and satisfaction checks regularly
• Identify and close new feature expansion opportunities
• Manage account renewals and sales quotas effectively
• Coordinate with support team for issue resolution
Requirements:
• Located in Ontario, familiar with K–12 education
• 2–4+ years in customer success or account management
• Sales-minded and proactive in identifying opportunities
• Strong communication and presentation skills
• Willingness to travel for client meetings and training
Become an integral part of Bus Planner’s mission to optimize student transportation management across Canada.
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