About this role
Lead innovative customer success training as an Enablement Specialist with Clio in Toronto, Vancouver, or Calgary. Shape the future of client relationships through effective program design. At Clio, you will empower Customer Success Managers with training initiatives that span onboarding, retention, and upselling strategies. Your role will be pivotal in enhancing the team's ability to deliver exceptional client experiences backed by actionable insights and performance analysis. Key Responsibilities: • Build comprehensive enablement programs across the customer lifecycle • Design tailored communication strategies for product launches • Conduct regular Gong reviews for coaching and development • Track program outcomes tied to customer success metrics • Collaborate with marketing and product for accurate CS resources Requirements: • 2+ years in customer success or enablement fields • Experience in developing training for customer interaction teams • Familiarity with instructional design and adult learning principles • Strong facilitation skills suitable for various audiences • Experience with tools like Gong and Salesforce beneficial Leverage your expertise in customer engagement and enablement to make a difference at Clio.