About this role
Join Beanfield as a Customer Service Specialist focused on enhancing customer experiences and driving sales in a hybrid environment. Build relationships with potential customers while providing tailored product recommendations to meet their needs.
Reporting to the Manager of Customer Experience, your success will heavily rely on your ability to engage clients effectively. This role emphasizes meeting sales targets, documenting customer interactions, and ensuring timely responses to inquiries. Your proactive problem-solving skills will help ensure that issues are resolved swiftly and accurately.
Key Responsibilities:
• Exceed sales and retention goals regularly
• Upsell and cross-sell based on customer assessments
• Accurately document customer calls and inquiries
• Deliver top-notch customer service at all times
• Attend training sessions to enhance your skills
Requirements:
• Minimum 5 years in customer service environment
• Preferred 3-5 years in call center sales roles
• High school diploma, post-secondary preferred
• Strong communication and persuasive abilities
• Bilingual English/French considered an asset
Elevate customer interactions and contribute to Beanfield's mission of service excellence in this rewarding role.
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