About this role
Join a dynamic Canadian facility services organization as a Director of Client Services Operations. This position emphasizes client relationship management, team leadership, and operational problem-solving.
As Account Director, you will lead a high-performing team while managing enterprise client portfolios. Your role encompasses direct interaction with VP-level stakeholders and tackling operational challenges on-site. This position is integral to driving service excellence and retention across major accounts, providing exceptional career growth opportunities.
Key Responsibilities: • Manage the full account management function and client health • Oversee and mentor a team of Account Managers • Ensure successful enterprise client relationship management • Lead renewals and mitigate risk for key accounts • Provide detailed performance reporting to executives
Requirements: • 7-10 years in the facility services sector • Minimum 3 years managing operational/account teams • Success track record in account retention and growth • Strong leadership and communication abilities • Familiarity with operational and CRM systems
Utilize your strategic vision and operational expertise to guide client success as the Director in this vibrant organization. #J-18808-Ljbffr