Operations Manager 1

Title: Operations Manager 1 Reports To: Associate Director/Director/Managing Director Operations Position Summary: Responsible for delivering efficient and professional management to a prescribed portfolio of properties. A fundamental requirement of the position is to manage an annual operating and capital budget while maintaining a high level of resident satisfaction, in accordance with CAPREIT policies and guidelines. Responsibilities: Management • Staffing of appropriate office hours • Approve/reject leases • Follow up with assistance of Revenue Specialist on rent collections (AR) • Manage renewals process • Explore ancillary revenue opportunities (ie. parking/lockers) • Take action on vacancy • Ensure tenant file compliance • Leases • Letter of Acknowledgements (LOA) • Applications, etc • Ensure that work orders are completed in a timely manner as per CAPREIT policy • Identify, report and action potential liability (ie. environmental/tenant/legal, etc) • Approve requisitions and ensure purchasing policies are being adhered to • Completion of site visit checklist • Tenant meetings • Inspect turnover units to ensure rent readiness • Inspect occupied units for quality control issues • Develop and implement an action plan to increase the value of assets (aesthetics, logistics, etc.) • Liaison for Government Officials including: Property standard & Bylaw Officials, Technical Standard Safety Authority, Electrical Safety Authority, Fire department, Public Health Department, City councilors, MPP, Ministry of Housing, Social Housing, Police inspections (assist with investigations) Budgeting • Submit proposals for projects to be included in capital budget for the following year • Inspect, review, and improve scope of work on all units to control financial parameters • Reviewing and ensuring that all approved contracts are implemented correctly Reporting • Review and take action to correct discrepancies in all monthly financial reports • Review physical asset report and implement a plan of action to correct deficiencies based on priority level • Review accuracy of and take action upon all operations reports (A/R, vacancy, missing documents, move-in move-out, etc.) Legal Review, ensure correct documentation, prepare documents, and attend hearings for the following: • Landlord tenant boards: tenant applications and landlord applications • Human rights applications, attend human rights tribunal meetings (Initiation and follow-up), • Discovery and recovery hearings (Insurance) • Draft documentation for: Schedule A, amending agreements, settlements Resident Relations • Ensure high level of resident satisfaction and resolve inquiries • Special events for residents (barbecues, Christmas parties, tenant appreciation, etc.) • Tenant meetings • Available to meet with residents on a one to one basis in an effort to develop strategies to mitigate damages and maintain a positive public image • Attending tenant association meetings HR Operations: • Payroll Direction/Approval • Discipline - terminations • Performance Reviews • Monitor and manage vacation entitlement • Interviewing/Hiring; Ensure proper training for new hires • Coordinate coverage of staff for WSIB/LTD/STD Management: • Ongoing training • Design and implement a development plan for each employee • Coaching/mentoring/motivation/promotions (rewards) • Resolving employee conflicts Marketing • Coordinate with Marketing department in advertising, incentives, market surveys, mystery shoppers • Assess and make recommendations to maximize rent table potential • Develop and implement strategies to rent less marketable units (staging, etc.) • Review and take action upon Resident Satisfaction Survey results Life and Safety • Follow up on building LOA - ensure Life & Safety Policies adhered to • Identify, report and action potential liability (ie. life and safety) • Ensure that all documents and certificates are up to date • Take immediate action to correct any Life & Safety deficiencies • Conduct emergency response drills for staff • Audit fire/life safety including: fire log book, annual certificates, spot checking for proper operation of all life safety devices, ensure up to date inspection of all life safety devices • Respond to site emergencies, 24/7 Special Projects / Project Management and Coordination Assist in managing projects: • Structural (balcony restoration, garage repair, roof replacement, transformer replacement/boiler replacement) • Elevator Modernization (alternative solutions for limited mobility residents, ongoing tenant meetings, etc.) • Common Area Upgrades (corridor painting, carpet replacement, stairwell painting, light upgrades, etc.) • Lobby/Offices (construction of new, and redesign of existing outdated spaces) New Acquisitions: • Quickly and effectively raise new properties to CAPREIT standards Other projects as assigned by AVP, Operations or MD, Operations Qualifications: • University/college degree or equivalent work experience • Preferred of at least three years experience in property management • Experience in staff management and strong interpersonal skills • Proficiency in comprehension of financial statements and reports • Strong leadership ability and customer services skills • Outstanding problem solving and organization skills • Excellent verbal and written communication skills • Proficiency in computer skills • Ability to handle multiple priorities and tight deadlines • Strong decisions making skills and business acumen Employment Type: OTHER

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