About this role
Take charge of client engagement as Sitero's Customer Success Manager, located in Ontario. This hybrid role centers on enhancing client relations and executing growth strategies. As a pivotal member of Sitero, you will oversee overall customer health and success within the life sciences industry. This role not only requires maintaining long-term client rapport but also driving revenue growth through effective upselling and strategic marketing. Your contributions will significantly impact both client retention and satisfaction levels. Key Responsibilities: • Identify and qualify business opportunities in territory • Manage customer onboarding for efficient implementation • Collaborate with other departments for cohesive service • Gather customer feedback and drive issue resolution • Forecast bookings and manage finances for clients Requirements: • At least 5 years in CRO, pharma, or biotech sectors • Preference for experience in clinical operations or business growth • Familiarity with CRM tools like Salesforce is essential • Exceptional communication and organizational skills • Willingness to travel frequently for in-person meetings Leverage your skills to enhance client success significantly while working with Sitero's innovative solutions. #J-18808-Ljbffr