Experienced Customer Success Manager – Amazon Advertising Expertise

At careerzynith, we are on a mission to empower entrepreneurs and brands to grow successful e-commerce businesses, and we provide the industry-leading data, powerful tools, and resources they need. As a Customer Success Manager with Amazon Advertising expertise, you will play a vital role in driving customer success through onboarding, training, and account management, serving as the primary advocate for careerzynith. If you are passionate about e-commerce, have a solid understanding of Amazon Advertising, and are skilled in client success advocacy, value demonstration, and relationship cultivation, we encourage you to apply for this exciting opportunity. • *About careerzynith** careerzynith is the leading all-in-one platform for selling on Amazon, supporting more than $50 billion in annual Amazon revenue and 10 global Amazon marketplaces. Founded in 2015 as the first Amazon product research tool, careerzynith today features a full suite of best-in-class business management solutions and powerful market intelligence resources to help entrepreneurs and brands manage their e-commerce businesses. Our team is a group of smart, motivated, and fun-loving professionals working hard to help our customers achieve success. We have a remote-first culture with employees across the world as well as in our hub offices in Austin, TX, and Vancouver, BC. • *Job Summary** We are seeking an experienced Customer Success Manager with Amazon Advertising expertise to join our fast-paced and customer-oriented Enterprise Customer Success team. As a key member of our team, you will be responsible for driving client success through onboarding, training, and account management, serving as the primary advocate for careerzynith. You will work closely with our customers to understand their goals and showcase the value of our products, fostering alignment and driving adoption. You will also be responsible for meeting performance metrics, including adoption, ROI, expansion, and renewals, while maintaining high customer satisfaction and referenceability. • *Key Responsibilities** • Client Success Advocacy: Drive client success through onboarding, training, and account management, serving as the primary advocate for careerzynith. Take ownership of both existing and new customer accounts, ensuring their success with Downstream and Cobalt. • Value Demonstration and Alignment: Understand customer goals and showcase the value of our products to foster alignment and drive adoption. Lead kickoff and onboarding processes, guiding customers towards key "aha" moments with Downstream and Cobalt. • Performance Metrics and Satisfaction: Meet performance metrics including adoption, ROI, expansion, and renewals. Maintain high customer satisfaction and referenceability. • Relationship Cultivation and Expansion: Cultivate key customer relationships and develop strategies for account expansion. Partner with Account Manager to identify value-added tools and achieve renewal targets. • Customer Engagement and Feedback: Represent the Voice of the Customer, advocating for customer needs and enhancements to shape the Product Roadmap. Provide regular updates on customer engagement, usage, feedback, and growth opportunities. • Collaborative Improvement: Collaborate with Product, UX, and Sales teams to address user feedback and improve product value. Deliver tailored training based on customer use cases. • Issue Resolution and Support: Serve as the primary point of contact for customers, ensuring timely resolution of issues. • *Essential Qualifications** • Amazon Expert: You are an Amazon expert with experience working with e-commerce tools, brands, agencies, or selling on Amazon, Walmart, or other marketplaces. You have a solid understanding and practical experience managing Amazon Advertising PPC and Amazon DSP. You are familiar with Amazon Sponsored Ad management tools or prior professional experience in digital advertising. • Enablement and Clarity: You possess a natural acumen for teaching and enabling others, finding fulfillment in providing clarity and guidance. You have extremely strong communication and presentation skills, both written and verbal. You have the ability to create content in a variety of forms, including written and video. • Product Expert: You possess technical proficiency and a quick grasp of product functionalities in order to be able to help our customers use and obtain value from them. • Deep Customer Empathy: Customer empathy is at the core of your approach, demonstrated through your adeptness in active listening and problem discovery. Your knack for identifying customer pain points and aligning them with our product's capabilities makes you indispensable in driving customer success. • Analytical: You have the ability to help customers actualize value and interpret the data into insights. You can also synt

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