About this role
Become the Senior ReBIRD Operations Manager at ARC'TERYX in North Vancouver, B.C. Focus on enhancing operational readiness and guest services in this hybrid role within a dynamic team. As the leader of NAM ReBIRD operations, your mission will be to implement strategic plans that elevate the guest experience at all levels.
You will serve as a critical liaison between NAM and global teams, ensuring that services are aligned and effectively executed. Your leadership will inspire a culture of innovation and continual improvement. Key Responsibilities:
• Develop operational roadmaps for North American ReBIRD
• Translate global standards into regional actions
• Champion guest experience touchpoints for ReBIRD
• Collaborate with resale and retail teams for seamless operations
• Provide valuable insights to global leadership
Requirements:
• Bachelor's degree or equivalent in Business
• 8+ years of retail operations experience
• 3+ years managing teams with a focus on service
• Strong background in operational excellence
• Proficiency in influencing and leading change
Drive operational success and uphold guest experience excellence at ARC'TERYX.