Customer Success / Implementations Manager

🔍 About Us CorePlan is a Perth, Western Australia based tech startup shaking up the mining industry with a modern digital SaaS drilling management platform. We replace paper and spreadsheets with a seamless solution used by customers worldwide. Our mission is to advance digital drilling operations across mining, and our momentum is strong. We are a high-performing team of self-starters building the next generation of mining software, and we are expanding internationally. 💼 The Role We are opening expressions of interest for a detail-oriented Customer Success Manager, This role will focus primarily on implementations and onboarding, ensuring smooth transitions from sale to full platform adoption for our clients. 📋 Key responsibilities • Lead end-to-end presales and implementation projects from kick-off to go-live • Develop and execute detailed project plans tailored to each customer's needs • Configure the CorePlan platform to meet specific customer requirements • Conduct thorough data migration and validation processes • Design and deliver customised training programs for various user roles • Manage project timelines, milestones, and resources to ensure on-time, successful deployments • Collaborate virtually with our global team to address customer-specific needs • Create and maintain project best practices and playbooks • Provide post-implementation support to ensure smooth adoption and resolve any issues • Conduct regular check-ins and health checks with assigned accounts • Work autonomously while maintaining strong communication with the team You will thrive in this role if you have: • Minimum 3 years’ experience in Customer Success, project management or consulting, ideally in SaaS • Bachelor’s degree in Business, Computer Science, Engineering or similar (preferred) • Proven track record of successfully implementing complex software solutions • Strong project management skills with ability to manage multiple implementations simultaneously • Excellent communication and presentation skills, with the ability to engage stakeholders at all levels • Technical aptitude with the ability to quickly learn and become proficient in new technologies • Experience working in a global team environment and collaborating across time zones • Problem-solving mindset with a talent for finding creative solutions to customer challenges • Experience with CRM and project management tools • Experience in mining industry will be helpful but not necessary 🎁 Why our team love working here • High‑impact role in a product‑led, fast‑growing company expanding internationally. • Close partnership with customers who deeply care about what we build. • Supportive, outcome‑driven team with plenty of autonomy. • Access to EAP mental health & wellbeing services for you and immediate family members 🚀 Ready for your next adventure? If you are keen to bring your A-game to a tech-forward startup, we invite you to submit an expression of interest with your CV and cover letter. Have questions? Reach out to us at careers@coreplan.io 🤝 Recruitment Agencies We appreciate your hustle, but we’re not engaging agencies right now. Want to be on our radar for the future? Email careers@coreplan.io

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