About this role
Full-time | In-Office Only | Calgary, AB | $52,000 to $58,000 Annually
The Client Success Coordinator makes sure our clients feel supported at every stage of their work with CAYK. Working alongside our Senior Account Managers, you'll support client accounts by coordinating projects, preparing reporting, managing day to day communication, and keeping our internal teams aligned. You'll be the connector between our clients and our production teams, making sure commitments get delivered and nothing slips.
While our Senior Account Managers focus on strategy, performance, and long term relationships, you'll focus on the experience itself through strong organization, clear communication, and reliable follow through.
Core Responsibilities
• Supporting client accounts alongside our Senior Account Managers.
• Coordinating projects from kickoff through completion so timelines and deliverables stay on track.
• Managing day to day client communication, including requests, follow ups, meeting logistics, and administrative questions.
• Preparing monthly reporting packages, gathering data, and making sure reports are accurate and ready for client review.
• Following up with internal teams to track progress and catch roadblocks early.
• Coordinating client assets, approvals, credentials, and documentation.
• Creating and maintaining tasks, project notes, meeting notes, and CRM updates.
• Acting as the central point of coordination between clients, Senior Account Managers, and our production teams.
• Helping improve our processes, communication, and overall client experience.
What Success Looks Like
Success means clients always feel informed, supported, and confident their projects are moving forward.
Internally, you're the person who keeps everyone aligned. Externally, you're someone clients know they can rely on. When you're doing the job well, projects move smoothly and our Senior Account Managers are free to focus on strategy and helping clients grow.
You're Probably a Great Fit If You
• Love organizing people, projects, and information.
• Naturally follow up without being reminded.
• Enjoy coordinating a lot of moving pieces.
• Take pride in keeping things running smoothly.
• Communicate professionally and confidently.
• Stay calm while managing multiple priorities.
• Have sharp attention to detail.
• Find satisfaction in helping others succeed.
• Enjoy working across multiple teams.
Qualifications
• 2+ years in project coordination, client services, account coordination, administration, or a similar role.
• Strong organizational and time management skills.
• Excellent written and verbal communication.
• Comfortable working across multiple software platforms.
• Experience in marketing, advertising, or professional services is an asset.
• Able to juggle multiple priorities without losing the details.
At CAYK, we believe great client experiences are built, not left to chance. This role is a big part of how we build them.