About this role
Join PointClickCare as a Customer Success Manager specializing in EHR solutions for physician groups. Drive client relationships and foster success while working remotely with travel requirements.
In this role, you will report directly to the Director of Customer Success, focusing on strategic partnerships with clients and ensuring effective utilization of products. Your ability to navigate complex relationships, along with a consulting-oriented approach, will be key to your success. This position demands travel for team events and client meetings, with a commitment of 30-50%.
Key Responsibilities:
• Expand client relationships at all organizational levels
• Create joint success plans with shared metrics
• Facilitate strategic guidance for executives
• Eliminate barriers impacting customer engagement
• Proactively identify expansion opportunities
Requirements:
• 5+ years in SaaS/tech customer-focused roles
• Background in Healthcare Customer Success or Account Management
• Strong relationship-building skills in fast-paced settings
• Data analysis proficiency for actionable insights
• Bachelor’s Degree or equivalent relevant experience
Enhance client engagement and advocacy for successful outcomes with PointClickCare.
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