About this role
Busters Towing is a family-owned and operated company committed to providing a positive work environment, opportunities for growth, and recognition for individual contributions. We encourage our employees to share ideas that improve efficiency, customer service, and overall performance.
We currently have an opportunity to join our team as a Temporary Contract Full-Time Graveyard Customer Service Representative (CSR)/Cashier/Call-Taker.
Schedule
Sunday to Thursday
10:30 p.m. to 6:30 a.m.
Applicants must be available to work the full overnight schedule for the duration of the temporary contract.
Position Overview
The CSR/Cashier/Call-Taker is the primary point of contact for customers attending our towing facility to retrieve their vehicles. The successful candidate must have excellent customer service, communication, multitasking, and data-entry skills.
This position requires someone who can remain professional and calm when assisting customers, work independently during overnight hours, and contribute positively as part of a team.
Duties and Responsibilities
• Greeting and assisting customers when they arrive at the towing facility
• Verifying vehicle, customer, and payment information before releasing vehicles
• Processing vehicle releases accurately and efficiently
• Accepting cash, debit, and credit-card payments
• Counting and balancing the cash till at the end of each shift
• Entering customer and vehicle information into the company’s computer system
• Answering telephone inquiries and providing accurate information
• Maintaining accurate records and completing required paperwork
• Following all company procedures related to payments, vehicle releases, security, and customer privacy
• Communicating with dispatchers, drivers, supervisors, and other team members
• Maintaining a clean and organized customer-service area
• Completing additional administrative duties as assigned
Qualifications and Skills
• Previous customer-service or cashier experience is preferred
• Strong verbal and written communication skills
• Excellent attention to detail and data-entry accuracy
• Ability to handle cash and process electronic payments accurately
• Ability to multitask in a fast-paced environment
• Strong problem-solving and conflict-resolution skills
• Comfortable working independently during overnight hours
• Dependable, punctual, and able to maintain regular attendance
• Professional and respectful when dealing with customers
• Basic computer skills and the ability to learn new software
• Must be legally entitled to work in Canada
Training
The successful candidate will receive training on company procedures, payment processing, vehicle releases, customer service, computer systems, and end-of-shift cash reconciliation.
Interested applicants are invited to submit a résumé outlining their relevant experience and availability.
Job Type: Temporary Contract, Full-Time
Schedule: Sunday to Thursday, 10:30 p.m. to 6:30 a.m.
Work Location: In person
Pay: From $23.84 per hour
Benefits:
• On-site parking
Education:
• Secondary School (required)
Experience:
• Cashiering: 2 years (required)
• Customer Service: 2 years (required)
Language:
• English (required)
Work Location: In person