About this role
Job Title
Operational Lead
Job Type
Permanent
Union
MRSA
Position Classification
SAD07 Administrative Services VII
Salary Grade
$61,170.20 - $77,404.60
FT or PT
Full-time
Hybrid Work
This position is eligible
Position End Date (if applicable)
Location
MRU Main Campus - Calgary, AB T3E 6K6 CA (Primary)
About This Position
About the Faculty of Continuing Education
Mount Royal University’s Faculty of Continuing Education has provided high quality education to the Calgary community and beyond for more than 75 years. Serving more than 30,000 students per year, we offer a suite of Ministry of Advanced Education approved programs (occupational programs in massage, personal fitness trainer, and funeral education; academic upgrading; and our Transitional Vocational Programming), over 60 programs and 350+ courses to support professional and personal development in a wide range of topics, and a broad range of music and speech arts programming through our Conservatory. Our courses cover a diversity of topics, including but not limited to business, technology and health. These courses are offered in a variety of formats on campus, online, in the workplace, and in the community.
About The Role
The Operational Lead is responsible for the end-to-end operational success of the Custom Training unit to support the attraction and retention of clients and partners. Reporting to the Senior Lead and working closely with other Custom Training team members, this role ensures the seamless and effective delivery of professional development programs, managing the training project lifecycle from initial client inquiry and proposal drafting to instructor and course coordination and post-session evaluation. The Operational Lead balances administrative precision with high-touch stakeholder management to uphold the institution and faculty’s reputation for excellence.
Responsibilities
• Attend regular report and team meetings to ensure all relevant custom training activities are functioning smoothly and effectively.
• Oversee and track the progress of custom content creation as needed, ensuring SMEs meet client objectives and project milestones. Includes creating, administering, and tracking course developer agreements. Collaborate with the Senior Lead and Curriculum Development team as required on a project by project basis.
• Oversee the custom training logistics for the full life cycle of each custom training project, including those "day-of" so that the clients/participants are organized and provided for in advance of their training, whether in-person (catering, room bookings, materials) or virtual (LMS setup, Google Meet moderation, etc.). Collaborate with other Custom Training team members and other institutional personnel as needed to ensure all training goes smoothly.
• Review training materials for brand consistency, literacy, and professional formatting before they reach the client.
• Act as the primary point of contact for corporate leads, managing high-volume email, phone inquiries, and meetings with professionalism. Ensure accuracy and appropriateness of all information.
• Identify, onboard, and maintain a roster of qualified subject matter experts (SMEs) and contract instructors/facilitators.
• Create, administer, and track instructional contracts.
• Coordinate program and project budgets, process invoices, complete journal entries, track profit margins per session, and prepare financial reports for the faculty as needed.
• Utilize institutional and faculty systems to track client and project data. Follow faculty storage and institutional retention policies.
• Identify bottlenecks in the administrative workflow. Collaborate with the team to implement solutions to increase efficiency.
• Draft compelling quotes,formal proposals,and letters of agreement based on client needs and internal pricing models.
• Maintain ongoing relationships with past clients / participants to facilitate repeat business and ensure long-term satisfaction. Includes promptly and effectively completing project tasks and appropriately addressing concerns / applying “lessons learned”.
• Regularly review and maintain as needed all related marketing materials and webpages
Qualifications
• Three or four year bachelor degree or equivalent
• 2 - 3 years of related professional experience in similar role
• Experience working in a post-secondary or adult learning environment preferred
• Effective time and project management is essential to this role.
• Excellent intercultural, interpersonal, communication, and administration skills
• Technical savvy and adaptability (MS suite, Google Workspace, D2L, and other systems/software within the institution and/or role)
• Research and critical thinking skills
• High literacy and numeracy skills
Closing Date: July 21, 2026
A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 4321, CV.pdf).
We encourage all qualified applicants to apply, however, Canadian citizens, permanent residents and others currently legally authorized to work in Canada will be given priority. Please note only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page.
If you require accommodation to participate in the recruitment process, please notify erecruiter@mtroyal.ca and we will work together on your accommodation request.
About MRU
Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. MRU serves approximately 15,782 students, including 11,752 full-time and 4,030 part-time learners. MRU offers 13 bachelor's degrees encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. With over 74% of its student body drawn from the local area, Mount Royal University primarily serves Calgary and its surrounding region. MRU is a diverse yet close community with over 1,800 employees. Mount Royal provides employees the support they need to lead and advance institutional goals. Learn more about MRU's Academic Plan and Strategic Plan.
What We Offer
Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions. At MRU, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.
Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. MRU offers a competitive total compensation package including learning/training paid by employer, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre. Positions over six months may also be eligible for health and dental benefits, pension, health and personal spending accounts, and disability benefits.
Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, fitness classes, climbing, aquatics, sports, tournaments and certifications for students, employees and the public.