About this role
Part Time Customer Service Agent
The Landline Company
Toronto, ON
landlineco.com
The Landline Company is redefining the airport journey by building infrastructure that decentralizes the airport. Its platform connects air and ground transportation, extending the airport experience into everyday places and enabling seamless door-to-gate travel while unlocking new demand.
Landline is pioneering remote terminal concepts that bring airport check-in, bag drop, and security screening closer to travelers, including directly into the neighborhoods and destinations where they live, work, and stay. Operating throughout the United States and the Canadian provinces of Ontario and Quebec, with a growing network of partners including Air Canada, American Airlines, Sun Country Airlines, and CLEAR, Landline is building the infrastructure that allows travel to begin anywhere. Learn more at landlineco.com.
In Ontario, we partner with Air Canada to bring passengers to and from Toronto Pearson International Airport (YYZ) from Kingston, Hamilton, Waterloo Region (Kitchener), Muskoka, Niagara, and Sarnia. Our luxury motorcoaches replace short-haul flights with a faster, more sustainable alternative—reducing costs, helping address pilot shortages, and enhancing the passenger experience.
Our Values:
Care for our communities. Be obsessive about the needs of our customers. Take care of each other and ourselves. Operate with kindness, integrity and ingenuity.
The Role:
We’re seeking a Part Time Customer Service Agent to join our Toronto area team! You will be responsible for assisting with passenger check-in and boarding at the Toronto (YYZ), Hamilton (YHM), and Kitchener (YKF) airports.
Benefits:
• Basic and supplemental life and accident insurance for you and your family (Full-time employees only)
• Weekly indemnity insurance (Full-time employees only)
• Long-term disability insurance (Full-time employees only)
• Extended health care coverage (Full-time employees only)
• Vision and dental care (Full-time employees only)
• Employee Assistance Program (Full-time employees only)
• Registered Retirement Savings Plan (Full-time employees only)
• Paid time off
• Flight benefit privileges with our partner airlines
Responsibilities:
• Greet customers and provide information about our services
• Assist customers with the boarding process
• Answer customer questions and resolve customer concerns
• Enter passenger information into reservations systems
• Document and update customer records based on interactions
• Load and remove customer baggage from Landline vehicles and baggage carousels
• Develop and maintain knowledge of Landline’s products and services
• All other duties as assigned
Qualifications:
• High School Diploma, GED or equivalent education required
• 2 years of customer service experience
• Experience working with an Airline Passenger Service System is preferred
• Ability to work a variety of shifts including nights, weekends and holidays
• Ability to build rapport with customers
• Ability to prioritize and multitask
• Positive attitude, strong work ethic and professional demeanor
• Excellent written and verbal communication skills
• A willingness to learn new systems and be flexible in tough situations
• Valid driver's license and reliable, personal transportation required
• Ability to lift up to 50lbs
The Landline Company is an Equal Opportunity Employer.
The Landline Company provided the following inclusive hiring information:
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Pay: $20.00 per hour
Benefits:
• Paid time off
Application question(s):
• This position requires working at our Toronto (YYZ), Hamilton (YHM), and Kitchener (YKF) locations. Are you able to commute to all three as needed? [Yes/No]
Education:
• Secondary School (preferred)
Experience:
• Customer Service: 2 years (required)
Language:
• English (required)
Licence/Certification:
• Driver's License and reliable, personal transportation (required)
Work Location: In person