About this role
Elevate client relationships as a Customer Success Manager with Sitero in Ontario, offering hybrid work flexibility. Drive customer engagement and satisfaction while recommending innovative solutions in the life sciences sector. As a Customer Success Manager, you will manage a defined territory and partner with marketing on strategic initiatives. Your role involves building trusted relationships with prospective customers and supporting RFIs/RFPs and vendor qualifications. You will be instrumental in onboarding and ensuring customer satisfaction, while overseeing financial aspects and driving upsell opportunities. Key Responsibilities: • Generate and qualify new leads within your territory • Oversee customer onboarding and efficient implementation • Support RFIs/RFPs, vendor qualifications, and audits • Collaborate with sales, marketing, and product teams • Drive upselling and cross-selling initiatives to existing accounts Requirements: • Minimum 5 years in CRO or life sciences organizations • Experience as a CRA, CTM, or in Clinical Operations • Proficient in Salesforce and sales databases • Strong communication and presentation skills • Willing to travel up to 50% Contribute your expertise in client management, relationship building, and strategic sales with Sitero to enhance customer experiences in the clinical research community. #J-18808-Ljbffr