Senior Customer Success Manager – Enterprise AI Automation & Post‑Sales Adoption Leader (Strategic Growth & Value Delivery)

• ```html • About careerzynith careerzynith is a global leader in intelligent automation, empowering organizations to re‑imagine how work gets done. Our platform blends robotic process automation (RPA), AI‑driven decision making, and low‑code orchestration to deliver end‑to‑end digital transformation at scale. With customers spanning finance, healthcare, manufacturing, and public sector, we help them unlock hidden efficiency, accelerate innovation, and create new business models. At careerzynith, we believe that technology is only as powerful as the people who use it, which is why we invest heavily in the success of every client, partner, and employee. Why Join careerzynith? Joining careerzynith means becoming part of a fast‑moving, purpose‑driven organization where curiosity, collaboration, and bold thinking are celebrated every day. Our culture is built on four pillars: Impact‑First Mindset: Every project is an opportunity to create measurable value for our customers and for the world. Growth Orientation: Continuous learning is woven into the fabric of our work—through mentorship, certifications, and cross‑functional rotations. Inclusive Community: We champion diversity of thought, background, and experience, ensuring every voice is heard and respected. Innovation Ecosystem: Employees are encouraged to experiment, share ideas, and influence product direction. If you thrive in an environment where high performance meets genuine care for people, careerzynith is the place where your career can accelerate. Role Overview – Senior Customer Success Manager careerzynith is seeking a highly motivated and experienced Senior Customer Success Manager to guide our customers through their post‑sales journeys and AI‑powered transformation programs. In this strategic role, you will own the end‑to‑end adoption lifecycle, partner with cross‑functional teams, and act as a trusted advisor who ensures customers realize the full value of our automation platform. Key Responsibilities Post‑Sales Strategy & Planning: Design, own, and continuously refine each customer’s adoption roadmap, aligning milestones with business objectives and ROI targets. End‑to‑End Account Management: Lead the orchestration of all adoption workstreams—from initial discovery through solution rollout, change management, and value realization. Value Fluency & Management: Translate technical capabilities into business outcomes, helping customers define, measure, and communicate value against agreed‑upon KPIs. Operational Excellence: Build and maintain detailed project plans, timelines, risk registers, and success metrics; ensure adherence to governance processes. Client Engagement & Relationship Building: Serve as the primary point of contact, cultivating deep, strategic relationships with senior stakeholders and day‑to‑day users alike. Executive Advisory: Act as a trusted advisor to C‑suite executives, influencing automation strategy, investment decisions, and long‑term roadmap. Cross‑Functional Collaboration: Partner with sales, professional services, product, and engineering teams to deliver a seamless, customer‑centric experience. Technical & Change Management Expertise: Leverage knowledge of RPA, AI, and change management best practices to guide customers through complex transformations. Thought Leadership & Innovation: Stay ahead of industry trends, contribute to best‑practice content, and share insights that inspire customers to innovate. Issue Resolution & Escalation Management: Proactively identify challenges, coordinate rapid response, and drive root‑cause remediation to keep projects on track. Essential Qualifications • 5+ years of experience in customer success, account management, or professional services within a high‑growth technology environment (SaaS, RPA, AI, or related). • Demonstrated track record of driving adoption, expanding revenue, and achieving high Net Promoter Scores (NPS) or similar satisfaction metrics. • Strong understanding of automation technologies, digital transformation frameworks, and organizational change management principles. • Proven ability to lead multi‑disciplinary teams, influence without direct authority, and manage complex stakeholder ecosystems. • Excellent communication, presentation, and storytelling skills; ability to articulate technical concepts to non‑technical audiences. • Data‑driven mindset with experience using analytics to inform strategy, measure outcomes, and iterate on processes.

Want to see how well you match this job?