Customer Success Manager for Healthcare Solutions

Heidi is seeking a Customer Success Manager to enhance relationships with SMB and mid-market healthcare organizations. Bring your strategy and analytical skills to drive customer satisfaction and success. With 3-5 years of experience in customer success in a B2B SaaS environment, you'll manage 20-30 accounts, developing success plans and driving high adoption rates. You'll also lead pilots, performance reviews, and maintain clear communication with diverse stakeholders to ensure smooth transitions and renewal success across your portfolio. Key Responsibilities: • Design success plans aligned with customer objectives • Influence senior stakeholders confidently • Execute pilots and monitor implementation progress • Interpret data to prioritize customer actions • Manage renewals and account expansion effectively Requirements: • 3-5 years in a customer success or account role • Proven ability to engage with senior healthcare stakeholders • Strong analytical and data interpretation skills • Experience leading implementations in multi-stakeholder settings • Exceptional communication skills for diverse audiences Utilize your customer success acumen to drive significant healthcare transformations at Heidi. #J-18808-Ljbffr

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