About this role
About Us
We help Canadian entrepreneurs turn business ideas into structured, funding-ready ventures.
Our platform provides tools for business planning, financial projections, and funding research, but tools alone are not enough. Our members need clarity, direction, and realistic expectations. That’s where you come in.
We guide entrepreneurs from idea to action, helping them understand what to do next, why it matters, and how to move forward professionally.
The Role: More Than Email Support
This is not a basic customer service role.
You are not a salesperson.
You are not a funding guarantor.
You are a professional guide.
Your role is to:
• Interpret the platform and tools for members
• Guide them through business planning and funding-readiness
• Provide informed, realistic, and ethical feedback
• Help members understand their next steps , and why those steps matter
Many of our members are stressed, overwhelmed, or confused about funding. Your job is to bring clarity, structure, and professionalism to the conversation.
When members understand the process and feel guided properly, they rarely request refunds, and they often recommend the platform.
You win by being clear, accurate, and helpful.
What You’ll Be Doing
✅ Member Guidance via Email
Respond to high-volume member inquiries (100+ emails per day) with accuracy, professionalism, and structure.
✅ Platform Interpretation
Explain how the business plan builder, financial tools, and funding search work, in simple, practical language.
✅ Business Planning Support
Guide members through planning fundamentals, financial projections, and funding readiness.
✅ Expectation Management
Provide realistic feedback. Clarify what funding is, what it is not, and what members must complete before applying.
✅ Issue Resolution & Troubleshooting
Handle technical questions, account access issues, and policy-related inquiries efficiently and clearly.
✅ CRM Documentation
Maintain accurate records of all member interactions.
✅ Process Improvement
Identify recurring confusion points and suggest improvements to strengthen clarity and reduce friction.
Who This Role Is For
You thrive here if:
• You enjoy bringing order to chaos.
• You can explain complex processes in clear, simple language.
• You are calm when others are stressed.
• You value ethical communication and realistic expectations.
• You care about accuracy more than sounding impressive.
Skills & Experience
• 2+ years in a customer-facing role (Customer Success, Account Management, Strategy, or Support)
• Exceptional written communication skills
• Strong attention to detail and structured thinking
• Ability to manage high email volume while maintaining quality
• Strong problem-solving ability
• Familiarity with startups or small businesses is highly preferred
• Comfort discussing funding, business plans, and financial basics
Requirements
✅ Fluent English (native-level written communication required)
✅ Ability to manage 100+ emails per day
✅ All inquiries cleared daily, no backlog
✅ Strong time management and independent work ethic
✅ On-site availability in Etobicoke (No hybrid / No remote)
What We Offer
• A fast-moving, entrepreneurial environment
• A collaborative and motivated team
• Exposure to hundreds of real startup journeys
• The opportunity to genuinely impact small business success
Job Types: Full-time, Permanent
Pay: $22.00 per hour
Benefits:
• Casual dress
• On-site gym
• On-site parking
• Paid time off
Application question(s):
• Are you able and willing to work in our Etobicoke office Monday to Friday? (No Hybrid or Remote)
• List the roles where you worked as an Email Customer Service Representative and the average number of emails you handled per day in each role.
Language:
• English (required)
Work Location: In person