Director of Operations - Ottawa

Director of OperationsRole Summary As the organization continues to grow, we are seeking a Director of Operations to lead day-to-day operations, strengthen team accountability, drive operational excellence, and support the business through its next phase of growth. This is a newly created leadership role reporting directly to ownership. The successful candidate will oversee multiple departments including project management, estimating, administration, accounting support, and compliance. We are looking for a hands-on operational leader who can effectively manage people, processes, and performance while fostering a culture of teamwork, accountability, and continuous improvement. Skills & Qualifications • 10+ years of experience in restoration, construction, or a related project-based industry • 7+ years of leadership experience managing teams and operational functions • Strong understanding of restoration and construction operations • Experience overseeing project management, estimating, administration, and compliance functions • Proven ability to lead teams, improve performance, and implement accountability measures • Experience managing budgets, forecasts, and operational KPIs • Experience working within EOS (Entrepreneurial Operating System) environments is considered an asset • General understanding of Xactimate, XactAnalysis, Encircle, and accounting software platforms • Strong leadership, coaching, and team development skills • Ability to build trust and credibility with leadership and staff • Strong problem-solving, organizational, and decision-making abilities • Excellent communication and interpersonal skills • Open to technology, automation, and process improvement initiatives • Respectful, confident, and collaborative leadership style • Demonstrated ability to manage change and drive operational improvements • Strong follow-through and commitment to execution Duties & Responsibilities • Oversee the day-to-day operations of the business and ensure all departments are operating efficiently • Lead and support project management, estimating, administration, accounting support, and compliance teams • Establish and monitor operational KPIs and accountability measures • Manage and support EOS processes, scorecards, and leadership meetings • Develop and implement operational procedures and best practices • Work closely with ownership to execute strategic initiatives and business objectives • Assist in the development and management of annual budgets and operational forecasts • Monitor departmental performance and implement improvement plans where necessary • Support the onboarding of new customers and ensure proper operational execution • Build and maintain strong relationships with customers, insurance partners, and key stakeholders • Resolve escalated customer issues while ensuring positive outcomes • Drive operational improvements, efficiency, profitability, and technology adoption • Recruit, coach, and develop high-performing teams while fostering collaboration and accountability • Ensure compliance with company policies, procedures, and operational standards • Promote a culture of continuous improvement, teamwork, and results Compensation & Benefits Annual Salary: $95,000 – $105,000 • Competitive salary based on experience • Performance bonus based on company and operational KPIs • Comprehensive health, dental, and vision benefits • Company phone and computer provided • Mileage reimbursement for business-related travel • Opportunity to join a growing organization and make a significant impact on its future success Schedule • Full-time, Monday to Friday • In-office position • Occasional local travel for customer meetings and business requirements

Want to see how well you match this job?