Senior Strategy Manager - Global Customer Success (TELUS Health)

Description Join our team and what we'll accomplish together TELUS Health is revolutionizing healthcare delivery across physical, mental, and financial wellbeing services for 157+ million lives globally. TELUS Health Employer Solutions is a global leader in workplace health and wellbeing, delivering employee assistance programs, virtual care services, and mental health solutions to organizations worldwide. As part of the Global Customer Success Organization's Strategy & Enablement team, you'll drive CSM team performance and business growth through governance, enablement programs, and strategic planning. Reporting to the Director, Strategy & Enablement, you'll partner with Customer Success, Sales, Marketing, Product, and Operations leadership to execute strategic initiatives, manage transformation programs, and strengthen customer relationships. What you'll do • Strategy & Planning • Support executive presentations and planning sessions for the global customer success organization • Synthesize input from team leaders to establish priorities and prepare materials for leadership reviews • Support executive escalations and risk management actions • Program Management • Provide structure and coordination for high-priority projects (GTM, Post-Acquisition Integration, organizational transformation) • Drive process improvements to enhance sales efficiency and revenue realization • Coordinate cross-functional alignment (Sales, PSO, Marketing, Product) and cross-BU sales initiatives • Customer Risk Management (Priority Focus) • Monitor key risk drivers and manage at-risk customer governance and reporting • Lead risk mitigation forums and develop remediation action plans • Drive process improvements to address root causes of churn risk Qualifications What you bring • 7+ years in business strategy, program management, or organizational enablement • Proven ability to develop and manage complex, multi-workstream projects • Demonstrated experience partnering with executives to develop strategic plans and deliver executive presentations • Exceptional executive-level communication and cross-functional stakeholder engagement skills • Strong B2B sales environment knowledge (CRM systems, sales processes, financial KPIs) • Financial acumen with sales metrics, revenue, and budget management • Analytical capabilities with hands-on experience in performance tracking and reporting • Bachelor's degree in Business, Finance, or Technology • Health/technology industry experience • Employer Health Solutions familiarity

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