About this role
Take the lead as a Service Manager at Equinix in Montreal, Canada, ensuring reliability in customer success services. Be the bridge between performance standards and client engagement.
As a Service Manager, you will oversee critical communication during service interruptions and maintain alignment with contractual SLAs. Your expertise in data center operations, along with your relationship building skills, will be vital in achieving service excellence and delivering actionable insights. This role requires a highly organized approach to managing service issues and governance.
Key Responsibilities:
• Communicate service disruptions and maintenance activities
• Maintain operational oversight of service delivery
• Report on customer service performance metrics
• Collaborate across teams to resolve client issues
• Manage escalations and conduct thorough reviews
Requirements:
• Minimum of 3 years in service management
• In-depth knowledge of infrastructure services
• Effective communication and strategic planning skills
• Ability to manage compliance and coordination
• Proven success in cross‑functional collaboration
Your skills will significantly contribute to enhancing Equinix's customer service excellence.
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