Account Manager (Customer Success Focus)

Account Manager (Customer Success Focus) Join to apply for the Account Manager (Customer Success Focus) role at Parent . Location: Remote Reports to: Customer Success Manager Role Overview We are seeking an Account Manager who will take ownership of client relationships and ensure their long-term success and satisfaction. The ideal candidate will be fluent in English and French and will play a key role in onboarding, training, and supporting our clients throughout their journey with Parent™. You will act as the main point of contact for assigned accounts, ensuring smooth adoption, proactive engagement, and ongoing value realization. Key Responsibilities • Serve as the primary point of contact for assigned client accounts, managing relationships in both English and French. • Lead onboarding and training sessions for new clients, ensuring they are fully equipped to use the Parent™ system effectively. • Drive customer success and satisfaction by proactively engaging with clients to ensure their goals are met. • Monitor account health, usage, and engagement to identify opportunities for improvement and growth. • Provide chat support to assist clients with quick inquiries and ensure timely resolutions. • Address client inquiries and coordinate with internal teams (technical, product, and support) to resolve any issues promptly. • Maintain accurate and up-to-date account information in the CRM. • Partner with cross-functional teams to share feedback, resolve client issues, test and open support tickets, and follow up with the development team to ensure timely resolution and an enhanced client experience. • Support renewal and retention efforts by maintaining strong, trust-based relationships with clients. Qualifications • Bachelor’s degree or equivalent experience in Account Management, Customer Success, or a related field. • 2–4 years of experience in account management or client relationship roles, preferably in SaaS or technology-based companies. • Proven experience with ticketing systems and live chat support. • Fluent in English and French (spoken and written). • Strong communication, organization, and problem-solving skills. • Proactive, customer-focused mindset with the ability to manage multiple priorities. #J-18808-Ljbffr

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