About this role
Elevate client relationships as a Client Success Strategist at illumin, navigating the AdTech landscape. Drive platform engagement and deliver tailored solutions for a remarkable customer journey.
In this Strategic Account Manager role, you will become the primary client contact, fostering relationships and championing client experiences. It's crucial to identify individual needs and implement strategies for retention and growth while representing client feedback across teams.
Key Responsibilities:
• Facilitate stellar onboarding experiences for new clients
• Champion client experience throughout their journey
• Identify strategies for client retention and growth
• Utilize insights to boost customer engagement
• Communicate customer feedback for improvements
Requirements:
• Proven experience in Account Management or Customer Success
• Strong analytical background for data-driven insights
• Familiarity with best practices in AdTech
• Proficient with CRM tools and MS Office Suite
• Exceptional communication and stakeholder management skills
Drive client success and engagement through robust strategies as a Strategic Account Manager at illumin.
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