Salesforce CRM Designer

Position: Solutions Designer - CRM - Senior Location: Toronto - Hybrid · A minimum of 10+ years of hands-on experience working in large project and/or program environments within government jurisdictions and/or large private sector organisations. · Experience implementing one or more Salesforce Clouds, including Sales Cloud, Service Cloud, Experience Cloud, Omni Studio, Marketing Cloud, Agent force, or Analytics Cloud (Tableau CRM/Einstein). · Experience developing Salesforce native or hybrid mobile applications and integrating with Salesforce CRM. · Demonstrated experience delivering a wide variety of solutions using Salesforce features, capabilities, and integration services. · Extensive experience with both traditional and modern project management methodologies, including Agile, Waterfall, and Iterative approaches, along with associated tools. · Configure and deploy Salesforce Experience Cloud components supporting the redesigned 311 interface · Develop frontend components and user interaction flows, including forms and service request journeys · Integrate Experience Cloud with Service Cloud backend processes Certifications · Salesforce Platform Developer and/or Platform App Builder certification (active status required). · Additional Salesforce certifications considered an asset

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