About this role
Advance your career as a Senior Manager of Customer Success Applications at Clio, the leader in legal AI, with opportunities in Vancouver, Calgary, Toronto, or remotely across Canada. In this pivotal role, you will lead the CS Platforms team, overseeing the technology that enhances Clio's post-sale customer experience. With a focus on Salesforce Service Cloud and AI-driven technologies, you will spearhead the development of CS-specific AI agents and automations. This position is perfect for a technical leader ready to blend customer success with innovative AI solutions. Key Responsibilities: • Lead and develop the Customer Success Platforms team • Own the post-sale technology stack including Salesforce Service Cloud • Design and implement AI agent automations in-house • Manage build-versus-buy for CS support AI vendors • Set strategic roadmaps in collaboration with stakeholders Requirements: • 5+ years experience with Salesforce and Service Cloud • 3+ years in a technical leadership role • Proficiency in Git and GitHub workflows • Experience with AI development tools like Claude • Familiarity with managing SaaS or AI vendors Lead the transition of Clio's customer success applications with your technical expertise and vision. #J-18808-Ljbffr