AI Customer Success Director for Thomson Reuters

Drive AI customer success at Thomson Reuters, leading strategic initiatives across Canada. This role demands a dynamic leader passionate about AI innovation and customer experience. As the Director of AI Customer Success, you will manage and scale high-performing teams while fostering partnerships with key stakeholders. Your expertise in AI-driven solutions will help customers benefit from Thomson Reuters’ offerings, ensuring their success through strategic execution and measurable outcomes. Key Responsibilities: • Develop and execute national AI customer success strategy • Mentor and inspire a high-performing customer success team • Cultivate executive relationships with strategic Canadian accounts • Design frameworks for AI use-case development and integration • Monitor customer portfolio health and enhance satisfaction Requirements: • Experience leading customer success or account management teams • Legal expertise or strong relationships within the legal industry • Proficient in AI-driven technologies and strategic vision • Exceptional communication and relationship-building skills • Familiarity with the Canadian legal landscape Lead transformative AI strategies and support Canadian customers at Thomson Reuters. #J-18808-Ljbffr

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