Customer Success Manager (Bilingual English & Spanish Speaker)

• As a Bilingual Customer Success Manager (CSM) at MaintainX, you’ll be a strategic partner to our customers and drive value, retention and growth. In this role, you will manage a diverse book of business that includes both North American and LATAM-based customers • You will be fluent in both English and Spanish, capable of effectively communicating, training, and consulting with Spanish-speaking stakeholders to ensure full product adoption and alignment with business goals • Our CSMs are not just support partners, they are product experts, risk detectives, and strategic time managers who balance proactive engagements with scale impact efficiently across their book of business • Manage a book of accounts with a focus on segmentation and strategic prioritization, including both English-speaking and Spanish-speaking (LATAM) customers • Create and execute success plans aligned with customer business objectives and value metrics • Monitor account health using data and behavioral indicators to adapt engagement strategies • Deliver end user training and enablement through both 1:1 and 1:many formats (e.g., webinars, workshops, learning series) in both English and Spanish • Build strong, trust-based relationships with key stakeholders and multi-thread within accounts • Lead Business Impact Reviews and Tune-Ups (our spin on health checks) to demonstrate ROI and deepen strategic alignment • Partner with Sales and Support to identify upsell opportunities and expansion paths • Identify and address early signs of churn through data and sentiment analysis and activate retention plays • Serve as a primary escalation point and coordinate cross-functional resolution efforts • Regularly communicate product value via impact reporting and usage insights • Funnel product feedback from customers to internal teams, contributing to product roadmap evolution • Contribute to the evolution of our CSM team’s playbooks, systems, and culture Benefits • Flexible time off • Comprehensive healthcare coverage • Training and development investments • Competitive salary and equity opportunities

Want to see how well you match this job?