Senior Business Analyst - Virtual Position

Description Join our team and what we'll accomplish together We're looking for a strategic Senior Business Analyst to lead business transformation and drive innovation across our national Door-to-Door and Call Centre teams. You'll lead pilot programs, harness AI tools to deliver data-driven insights, and guide cross-functional teams through digital initiatives—all while gaining exposure to cutting-edge generative AI platforms like TELUS FueliX. Pilot Program & Strategic Leadership • Lead evaluation and analysis of compensation, Living Out Allowance, and SPIFF programs • Design pilot frameworks, define success metrics, and establish KPIs • Present business cases and scaling recommendations to executive leadership AI & Technology Integration • Leverage generative AI platforms (TELUS FueliX and others) to enhance analysis and uncover insights • Mentor teams on AI tool adoption and best practices • Identify opportunities to embed AI solutions into business processes Cross-Functional Collaboration • Partner with vendor, QA, data, and operations teams • Lead requirements workshops with diverse stakeholders • Serve as a bridge between business and technical teams Analytics & Reporting • Conduct monthly strategic reviews with trend analysis • Generate actionable insights from complex datasets using business intelligence platforms • Create compelling dashboards and visualizations for executive decision-making • Support compensation reporting and payment processes Process Improvement • Identify bottlenecks and recommend AI-assisted improvements • Develop business cases and ROI analyses for new initiatives • Build playbooks and best practice guides for team adoption What you’ll do Lead Innovation at Scale – Work with cutting-edge generative AI tools and directly shape how technology transforms operations for thousands of team members Strategic Influence – Your analysis and recommendations inform executive decision-making and influence national program strategy Visible Impact – Own end-to-end pilot programs from conception to enterprise-wide deployment; see your work directly influence business outcomes Development & Growth – Mentor junior analysts, develop strategic and leadership skills, and build a portfolio of high-impact initiatives that position you for senior leadership roles Qualifications What you bring • Bachelor's degree in Business Administration, Information Systems, Engineering, Economics, or related field • 7+ years as a Business Analyst (3+ in a senior/lead capacity) • Advanced proficiency with BI tools (Tableau, Power BI, or similar) • Expert-level Excel and SQL skills • Demonstrated experience leading pilots or innovation initiatives • Hands-on experience with AI/ML tools and generative AI platforms • Strong project management and executive communication skills • Ability to mentor junior analysts Great-to-haves • Experience with TELUS FueliX or other generative AI platforms • Background in telecommunications, digital services, or technology • Experience managing distributed/remote teams • Fluency in French and English (verbal & written)

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