Customer Service & Sales Representative

You will be the main point of contact for our clients across Canada — jewelers, wholesalers, and industry professionals. You will advise them using your gemological knowledge, while ensuring rigorous and reliable order processing. Your Responsibilities Sales & Client Relations  Respond to client inquiries from across Canada and generate interest in our stones among buyers and industry professionals  Discuss clients; needs and suggest which stones best meet them  Develop new client accounts  Provide courteous, professional follow-up with current and prospective clients Order Processing & Administration  Process orders received by phone, email, or in person (sales, consignment, returns, invoicing) using our specialized software  Inform clients of prices, delivery timelines, and other relevant information  Prepare sales documents and maintain accurate records and tracking files  Perform regular follow-ups on pending orders and consignments  Handle client complaints or concerns, referring them as needed Management & Coordination  Manage the schedules of two part-time employees  Keep various operational tracking documents up to date  Collaborate with other team members to ensure smooth service Who We're Looking For  Experience in gemology and a passion for colored, precious, and fine stones  Meticulous, organized, and attuned to the world of jewelry  Strong written communication skills in both French and English  Autonomous, rigorous, and proactive  Punctual, courteous, and personable  Collaborative spirit and a strong sense of service What We Offer  Position based in downtown Montréal, at the Pierres de Charme office  Basic gemology training provided, if needed  Opportunities for career growth and travel  The chance to invest yourself in a small family business, with a genuine sense of belonging If this sounds like you, dont hesitate to apply!

Want to see how well you match this job?