About this role
Remote is seeking a Pay Customer Success Manager to own the full post-sales lifecycle for a high-volume SMB book across Payroll, EOR and adjacent products. You will drive onboarding, adoption, and structured churn-risk management while partnering closely with Sales on renewals and expansion signals.
You will collaborate across Sales, Implementation, Support, Product and Ops, maintain Vitally and Salesforce as SSOT, and use AI to draft customer communications while verifying facts.
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