About this role
📝 Sales & Customer Success Specialist, are you there?
Hey there! We're looking for a Sales & Customer Success Specialist for a London-based a healthy food brand and restaurant chain. If you have experience in sales outreach, customer relationship management, customer service, and building long-term client relationships, keep reading!
🌎 100% Remote
💵 Salary in USD $1,450 per month
📍Philippines - Reporting to 9:00AM - 6:00PM London UK Time
🕒 Full Time
About our client 🤓
Our client is a London-based healthy food brand is on a mission to make healthy living effortless and enjoyable. With thoughtfully designed spaces and a menu built around bold, nourishing ingredients, it offers a modern take on everyday wellness. More than a food destination, the brand is cultivating a community that values flavor, balance, and mindful choices, proving that convenience and nutrition can go hand in hand.
About RunRemote 🙋🏻
Our mission is to help connect the top-rated remote talent with the world's best job opportunities. Our key markets and clients are located in the US, AUS, UK & Canada just to name a few. All of our roles are full-time and 100% remote, cutting out the daily commute, and providing top-rated talent with the best job opportunities, all from the comfort of their home.
In your day-to-day, you will 👇🏼
• Identify and prospect new corporate catering opportunities through LinkedIn, email outreach and other sales channels.
• Build and maintain prospect lists using tools such as LinkedIn, Apollo or similar platforms.
• Develop personalised outreach that feels authentic and relationship-driven rather than generic.
• Respond promptly to inbound catering enquiries and convert them into catering bookings.
• Manage the customer journey from initial enquiry through to post-order follow-up.
• Build strong, long-term relationships with office managers, executive assistants, personal assistants and workplace coordinators.
• Proactively check in with existing customers to encourage repeat business and strengthen customer loyalty.
• Follow up after each catering order to gather feedback and ensure an outstanding customer experience.
• Handle customer enquiries relating to catering options, dietary requirements, allergies, invoices and general information.
• Resolve customer concerns and coordinate solutions for delivery or order-related issues.
• Maintain accurate customer records, notes and activity within the CRM.
• Segment customers and develop ongoing engagement strategies for high-value accounts.
• Work closely with internal teams to ensure orders are fulfilled smoothly.
• Collaborate with your manager to refine outreach messaging, sales strategies and customer engagement processes.
• Use AI tools to improve productivity while ensuring all customer communication remains personalised and high quality.
Skills you have 🚀
• At least 5 years of solid experience in sales development, business development, lead generation, inbound and outbound sales or a similar client-facing role.
• Strong B2B outbound sales and lead generation experience.
• Experience managing the full customer lifecycle from prospecting through to after-sales support.
• Experience building prospect lists through online research and LinkedIn.
• Excellent written and verbal English communication skills.
• Ability to write highly personalised customer emails rather than generic sales templates.
• Strong relationship-building and customer engagement skills.
• Confident handling customer enquiries and resolving issues professionally.
• Highly organised with exceptional attention to detail.
• Ability to manage multiple customer conversations and priorities simultaneously.
• Strong problem-solving skills with a customer-first mindset.
• Comfortable working independently in a remote environment.
• Proficiency with LinkedIn Premium, Apollo, MailSuite or similar prospecting tools.
• Experience using Google Workspace, Notion, Slack, Superhuman Mail and modern workplace collaboration tools.
• Experience using AI tools to enhance productivity while maintaining personalised communication.
Skills that will make you stand out 💥
• Experience selling into corporate or B2B environments.
• Experience within hospitality, food service, catering or events.
• Experience managing customer retention or loyalty initiatives.
• A proactive, ownership mindset with the confidence to improve processes and build strong customer relationships.
• High emotional intelligence, empathy and a genuine passion for delivering exceptional customer experiences.
You'll be entitled to 🙌🏼
🚀 Great opportunities for career growth
🤗 Opportunity to work in an amazing environment