Strategic Customer Success Manager Role

Drive customer success initiatives as a Strategic Customer Success Manager at Coconut Software, specializing in account management and value realization. Help clients achieve their goals through data-driven strategies. This role is instrumental in post-implementation support, managing named accounts while contributing to scalable customer success motions. You will build trusted relationships with stakeholders and leverage customer data to lead impactful discussions that align on priorities and success measures. Your consultative approach will help customers realize the value of their investments. Key Responsibilities: • Guide customers through post-go-live adoption • Conduct strategic success planning conversations • Develop actionable success plans aligned to customer goals • Use data signals to monitor account health • Create executive summaries and account recommendations Requirements: • 3-5 years in Customer Success or related fields • Experience managing a portfolio of B2B customers • Excellent communication skills for executive-level interactions • Ability to interpret data and trends for customer insights • Travel readiness for client site visits when necessary Bring your passion for customer success and strategic engagement to Coconut Software. •

Want to see how well you match this job?