About this role
Become a key player at Consolidated Credit Counseling Solutions in North York, Toronto, as a Bilingual Customer Service Representative. Utilize your French skills to assist clients with consumer credit and personal finance inquiries.
In this role, you'll engage with clients and creditors through various communication channels, including phone calls, chats, emails, and portals. Your primary focus will be on resolving issues, providing educational materials, and helping clients navigate their financial situations. This is an in-office position that emphasizes customer interaction and problem-solving.
Key Responsibilities:
• Assist clients with understanding account information
• Provide effective issue resolution for inquiries
• Send tailored educational materials to callers
• Resolve follow-up issues regarding delinquencies and refunds
• Make outbound calls to resolve creditor inquiries
Requirements:
• High School diploma or equivalent
• Strong communication skills in English and French
• Proficient with PC systems and MS Office
• Ability to work independently and self-motivated
• Attention to detail with multi-tasking abilities
Leverage your bilingual skills to make a meaningful impact at Consolidated Credit.
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