About this role
Elevate consumer brand success with a hybrid Customer Success Manager position at a leading E-commerce and retail media agency in Toronto. Drive growth through performance-focused strategies and exceptional client relationships. This role is essential for managing a diverse portfolio, including a significant strategic account.
As a Customer Success Manager, you'll lead business reviews, formulate growth roadmaps, and provide strategic guidance on Amazon advertising solutions. Your expertise will ensure client retention and uncover growth opportunities while fostering a collaborative culture. Key Responsibilities:
• Manage a strategic client portfolio for growth
• Develop success metrics and account plans
• Lead insightful business review presentations
• Identify client expansion opportunities and increase retention
• Connect ad performance with retail trends and insights Requirements:
• 5+ years in account management or customer success
• Expertise in Amazon Sponsored Ads and DSP
• Agency or e-commerce experience preferred
• Strong analytical and communication skills
• Familiarity with tools like Helium10 and project management platforms Drive client success and elevate brand performance as a trusted Amazon advisor.