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Client Success Manager - Remote Work

Trivium
Vancouver, British ColumbiaOn-site2 weeks ago
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About this role

Join our team as a Client Success Manager in a flexible, remote work environment. Drive client satisfaction and onboard new accounts effectively while earning competitive compensation in the US or Canada. This full-time position involves managing around 30 client accounts, ensuring smooth onboarding, and fostering strong relationships through regular check-ins. You will work closely with media buyers to translate client needs into impactful strategies and proactively resolve issues before they escalate. Key Responsibilities: • Lead the onboarding process for new clients seamlessly • Perform monthly performance reviews and maintain communication • Collaborate with media buying team for campaign alignment • Proactively manage at-risk clients to prevent churn • Keep client records up-to-date in ClickUp Requirements: • 1-4 years of experience in a client-facing role • Agency experience in digital marketing is preferred • Familiarity with Meta Ads platform • Exceptional English communication skills required • Presentation skills for effective client engagement Enhance client relationships and optimize outcomes as a vital member of our dedicated team. •
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