Customer Support Agent Bilingual - L Squared

Transform customer interactions with L Squared as a Bilingual Customer Support Agent. This role combines technical aptitude and communication to ensure client success in our innovative SaaS solutions. As part of L Squared’s dynamic team, you will engage directly with clients, troubleshooting and resolving technical issues efficiently. Your responsibilities will include ticket management, customer onboarding, and leveraging communication skills to keep clients informed. A strong candidate will excel in problem-solving in a sometimes chaotic environment. Key Responsibilities: • Manage client support tickets with professionalism • Keep detailed logs of issues in the HubSpot system • Monitor and report on device and service status • Facilitate communication among interdepartmental teams • Ensure exceptional customer service for all interactions Requirements: • 1+ years experience in technical support roles • Strong knowledge of networking and IT systems • Bachelor's degree or related discipline preferred • Bilingual in French and English required • Adaptability and critical thinking skills essential Drive customer satisfaction and access top-tier communication technology solutions at L Squared. #J-18808-Ljbffr

Want to see how well you match this job?