About this role
Role Description
As an employee of Offshore Launch, you are being hired for a unique role within a target Client’s company. We value long-term partnerships, and seek to recruit talent that will serve an individual Client’s business for multiple years.
You will work full-time with the Client company. However, the Agency provides ongoing support to ensure your continued success. As such, we create space for ongoing check-ins, feedback and development through:
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Membership in the Offshore Launch Slack workspace
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Bi-weekly All Team meetings
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Monthly reviews
Your job is to help the Client succeed. Our job is to help you succeed.
Responsibilities
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Own day-to-day office operations: including call center performance, follow up, scheduling/dispatch, cash collection, compliance, and administrative workflows.
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Own the performance of customer service, scheduling, and dispatch without owner intervention.
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Track project/job timelines from booking through completion and invoicing, flagging jobs at risk of slipping.
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Monitor job costing and margin at a summary level; flag anomalies to the owner.
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Manage subcontractor coordination (permits, material orders, inspections, agencies) where applicable.
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Maintain accurate records in HouseCall Pro or equivalent CRM/FSM platform (ServiceTitan, Jobber).
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Support hiring and onboarding processes for field and office teams, including people-management for office-staff as the team grows.
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Prepare recurring operational reports (job completion rate, backlog, aging) for the owner.
KPIs / Performance Expectations
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Maintain 95% answer rate, and sub-5m speed to lead
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75%+ booking rate on qualified leads
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Follow happy call and membership process to hit target revenue retention rates
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Multi-touch follow up on open estimates (per SOP)
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Maintain accurate weekly view of stuck or on-hold jobs
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Prepare accurate and timely payroll
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Maintain target AR balances
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Process permits, COIs, licenses, and technician paperwork accurately and on time
Qualifications
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2+ years in project management, office management, or operations coordination, ideally in trades, HVAC, plumbing, or field services.
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Working knowledge of HouseCall Pro or a comparable FSM/scheduling platform (ServiceTitan, Jobber).
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Excellent written and verbal English communication.
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Demonstrated ability to manage multiple workstreams and follow up independently without heavy oversight.
Compensation & Benefits
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Up to $1300/mo depending on experience
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Annual bonus up to 150% of one month's salary, contingent on quarterly performance scores
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13th month pay
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Performance-based bonuses
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Comprehensive HMO policy, including dependents.
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Annual continuing education budget to support professional development
Please note that we anticipate a response from candidates within 24 hours of our outreach. If we do not receive a reply within this timeframe, we will assume that you are no longer interested in pursuing this opportunity.