Group Product Manager for Agent Experience

Shape the future of customer support at Affirm as the Group Product Manager for Agent Experience, focusing on AI-driven enhancements. Lead a team to define robust tooling that elevates agent efficiency. In this player-coach role, you will manage 2-3 Product Managers while driving the vision for agent tools and workflows. Your expertise will guide AI-first transformations, aiming to streamline servicing operations and improve customer experience. This position will involve enhancing operational processes while maintaining empathy in interactions. Key Responsibilities: • Set a clear vision and strategy for agent tooling • Lead and develop a team of Product Managers • Personally drive high-impact initiatives and lead ambiguous projects • Identify AI opportunities to enhance agent efficiency • Create clarity across complex product portfolios Requirements: • Experienced leader with a history of managing PMs • Strong product judgment in complex, ambiguous fields • Excellent communication and stakeholder alignment skills • Background in customer support or related tools • Bachelor’s degree or equivalent experience Bring your product leadership and AI expertise to enhance agent experiences at Affirm. #J-18808-Ljbffr

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