Senior Manager of Service Delivery at PLATO

Shape the Ottawa region’s software delivery landscape as a Senior Manager at PLATO. In this full-time role, you will lead a talented team focusing on software testing and performance. PLATO, a premier Indigenous-led technology services firm, seeks a Senior Manager to drive service delivery excellence. You will mentor a diverse team, manage client projects, and promote a culture of innovation. Collaborating closely with delivery leadership, you will enhance employee engagement and client relationships while facilitating team growth and development. Key Responsibilities: • Lead and develop a team of software delivery professionals • Oversee project delivery and manage client relationships • Set expectations and conduct regular performance reviews • Drive employee engagement initiatives to foster culture • Participate in networking events to support business growth Requirements: • 10+ years of IT experience, with 5+ in software testing • 5+ years in management or supervisory roles • Proven experience in large-scale software delivery • Strong coaching and conflict resolution skills • University degree in IT, Business or related field Elevate service delivery quality and foster a thriving culture at PLATO in Ottawa. #J-18808-Ljbffr

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