About this role
Elevate Clio's digital customer success as a Program Manager. In this hybrid role, you will enhance engagement through strategic program development and data analysis. In your capacity at Clio, you will lead critical customer success programs designed to improve product adoption and retention among legal professionals. This position requires deep collaboration across functions, focusing on building automated workflows and insightful reporting that drives customer satisfaction and retention metrics. Your ability to communicate and adapt will be essential in a rapidly evolving environment. Key Responsibilities: • Oversee digital customer success program execution • Document playbooks and governance for best practices • Analyze performance metrics for program improvements • Coordinate with Marketing to facilitate scalable engagement • Iteratively enhance programs based on user feedback Requirements: • 2-4 years of program or customer success management • Experience with automation and customer success platforms • Strong analytical skills with reporting experience • Excellent communication and project management skills • Genuine interest in AI tools for operational efficiency Harness your program management skills to drive Clio's customer success strategy forward. #J-18808-Ljbffr