Assistant Manager – Revenue & Operations

Job Summary We are seeking an experienced and dynamic Assistant General Manager to oversee daily hotel operations while driving revenue strategy for our hospitality establishment. This hybrid role combines hands-on operational leadership — staff supervision, guest services — with strategic revenue management, including pricing, forecasting, and market analysis. The ideal candidate brings strong leadership, analytical skills, and a deep understanding of the hospitality industry to maximize both profitability and guest satisfaction. Responsibilities Revenue & Strategy • Develop and implement revenue management strategies to maximize occupancy and revenue across all departments • Analyze market trends, booking patterns, and competitor activity to inform pricing decisions • Monitor daily revenue performance and adjust strategies proactively to meet targets • Oversee budgeting and revenue forecasting processes • Collaborate with sales and marketing to align revenue goals with business objectives Operations & Team Leadership • Manage daily operations and ensure compliance with company policies and procedures • Supervise and train front desk, reservations, and guest services staff • Handle payroll processing and maintain accurate employee records • Manage inventory, including ordering supplies and conducting stock audits • Maintain a clean, organized, and welcoming property environment Guest Relations • Ensure excellent service delivery and resolve guest inquiries and issues promptly • Drive sales initiatives through direct guest engagement • Maintain professional phone etiquette and communication standards at all times Qualifications • Proven supervisory or management experience in the hospitality industry, ideally spanning both operations and revenue management • Strong background in hotel operations, budgeting, and financial reporting • Proficiency in payroll systems and basic financial math • Demonstrated ability to analyze data and develop strategic pricing/revenue plans • Knowledge of hospitality software and revenue management tools preferred • Excellent leadership, time management, and problem-solving skills • Strong customer service orientation with a focus on guest satisfaction • Bilingual/multilingual proficiency a strong asset for communicating with diverse guests and staff Benefits • Blue Cross • On-site parking • Flexible schedule Language • English (preferred) Work Location: In person

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