About this role
Time zones: EST (UTC -5), CST (UTC -6), AKST (UTC -9), HST (UTC -10), SBT (UTC +11), GMT (UTC +0), CET (UTC +1), AST (UTC -4), NST (UTC -3:30)
All we’ve ever wanted is to help people connect, because it feels amazing—and because good things can happen.
That’s why we built intelligent AI technology to help alumni and students network for advice, support, and introductions. It works on their terms, with no friction (and yes, we know how universities handle this today isn’t great). It’s simple, straightforward, and humane.
But we need to do much more of that. We’re looking to add a Customer Success Manager to partner with and support customers who are increasingly located around the world.
The ideal candidate is a diverse woman based in or near Europe, with excellent interpersonal skills and fluent English, marketing experience, and strong technical knowledge. If that sounds like you, keep reading.
Before you learn more about the role, please review the fine print at the end. It’s important that we find the right person and don’t waste your time. In return, we expect the same level of transparency and honesty from you. We value integrity and critical thinking—because life is short.
What does the role involve?
• Build strong relationships with our customers (they’re the most important part of Protopia)
• Onboard new customers using Asana to ensure they get real value from our solution—creating great connections along the way
• Support customers (and our team) with analysis and reporting using our internal tools, WordPress, Trello, and Google Sheets/Excel
• Become a product expert to support product development, maintain internal and external documentation, and train new and existing team members
• Collaborate with other AI Trainers to process and classify transactions efficiently
• Develop and share best practices with the team to continuously improve the quality, effectiveness, and efficiency of our products and processes
You’ll be a great fit if you have…
• Independence and the ability to be a self-starter, working effectively with minimal guidance
• A strong interest in a remote job that allows you to live anywhere you want and work in the way that suits you
• Strong attention to detail, quick responsiveness, excellent communication skills, and strong organization
• A desire to join an early-stage startup and a genuine eagerness to be challenged
• Strong analytical and data-management skills (handling Excel sheets with hundreds of thousands of rows is no problem)
• A passion for education as a force for good, ideally with experience working at or with a university—especially in alumni relations, development, academic affairs, or career services
• A Bachelor’s degree or equivalent experience
• Confidence, high energy, self-motivation, and a true team mindset
• Excellent multitasking and project management skills
• Comfort working with senior and executive-level customer contacts
• Enthusiasm for working in a fast-paced environment
• Not an engineer, but very comfortable with technology and able to learn new tools quickly
• Fluent English (C1 preferred, ideally multilingual)
• A marketing and social media interest (or relevant experience), since you’ll create campaigns and marketing materials
• Access to reliable, high-speed internet and a computer
• A love for dogs (or cats) and excitement to share photos of your pets
Above all, you’re looking to join a purposeful startup right from the beginning, collaborate closely, and help it deliver on its impact mission.
The Fine Print
We’re a remote team focused on results. We care about outcomes, not bureaucracy. Your well-being always comes first. We work in Slack, Zoom, Google Apps, Trello, and more—sometimes alongside our cats and dogs.
• Role: Full-time
• Compensation: Contract position, with the expectation of being a long-term team member (ideally 3+ years)
• Benefits: Unlimited PTO
• Location: Remote (preference for candidates based in Europe, working on European schedules)
Even though we’re looking for highly smart, impact-focused people, we prioritize diverse candidates.
Sounds interesting?
Please send:
• Your resume (PDF only)
• Your LinkedIn profile URL (in your email)
• Why you’re interested (seriously)
• Why you believe you’d thrive in a startup