About this role
Elevate customer outcomes as a Strategy Expert with Ashby, driving data-driven insights and operational excellence. This role focuses on strategies to enhance customer health and retention.
In this critical role within the Customer Success Team, you'll collaborate closely with the Senior Manager of Revenue Operations and Customer Success leadership. Your efforts will directly impact revenue growth through process improvements and strategic planning. Ideal candidates possess experience in fast-growth SaaS environments and bring a blend of analytical and operational expertise to this position.
Key Responsibilities:
• Operationalize Customer Success strategy through refined tools and workflows
• Analyze key metrics like churn and product adoption
• Optimize the customer journey across touchpoints
• Collaborate with Finance on headcount and quota planning
• Drive process improvements for onboarding and renewals
Requirements:
• Experience in SaaS environments
• Strong CRM reporting skills, preferably in HubSpot
• Detail-oriented with a focus on data accuracy
• Self-starter comfortable with ambiguity
• Excellent communicator, both verbally and in writing
Shape the future of Customer Success at Ashby with your strategic mindset and operational skills.
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