IFRS 9 Analyst

About the position As an IFRS 9 Platform Analyst on the IFRS 9 Platform team, you will support credit unions implementing and using Central 1’s IFRS 9 National Reporting & Analytics Platform (“Platform”). You will provide functional and technical support, troubleshoot data and results questions, perform proofing/QA, and support testing and releases. Responsibilities • Respond to client inquiries through ticketing/email/phone within agreed timelines; gather details, triage, and communicate resolution steps. • Support onboarding/implementations: data intake checks, mapping validation, user guidance, and basic training materials. • Answer routine questions on platform outputs (staging, PD/EAD/LGD, scenario/FLI) and perform first-pass investigation on complex inquiries (review inputs, configuration, segment rules, and proofing checks). • Escalate when needed with a clear summary of findings, evidence, and recommended next steps to support timely resolution and knowledge transfer. • Execute proofing and QA procedures on model outputs and reporting extracts; document results and investigate variances. • Support UAT and production releases: test execution, defect reproduction, re-testing, evidence capture, and release note inputs. • Maintain complete ticket records (reproduction steps, evidence, resolution, approvals where required) and ensure timely closure to support auditability and trend reporting. • Identify data quality issues (completeness, mapping, rule conformance) and support root-cause analysis with internal technical teams. • Use Excel for reconciliations and checks; leverage Python and/or R-code (asset) for repeatable diagnostics and automation. • Update runbooks, operations manuals, and client-facing “how to interpret outputs” guidance. • Identify recurring issues and propose process improvements to reduce client friction and operational risk. Requirements • 2+ years of experience in client support, operations, analytics, financial systems, or risk/financial reporting (financial services preferred). • Post-secondary education in business, finance, accounting, economics, math/stats, or related field, or equivalent experience. • Strong Excel skills and comfort working with detailed datasets; experience with ticketing systems and structured troubleshooting. • Clear written/verbal communication and strong organization in a deadline- and release-driven environment. Nice-to-haves • Working knowledge of IFRS 9 impairment / ECL concepts is an asset (training can be provided). • Experience with UAT, change management, ITIL incident/problem management, or service desk tools. • Exposure to credit risk concepts (PD/LGD/EAD), model monitoring, or regulatory reporting. • Python and/or R-code experience. Benefits • Work-life flexibility • Hybrid work environment • Variable annual incentive plan • Generous annual vacation allotment • Top-notch flexible benefits plan including family building and gender affirmation • Retirement Plan, matched contributions at 6% • Access to a learning platform and educational assistance support • Access to a virtual wellness platform • Career development opportunities • Wellness Flex Fund to support personal interest and activities • Day off to volunteer in your community and other paid time off options • Corporate discounts subject to employment agreement

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