About this role
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
Reporting to the Human Resources (HR) Leader - Pensions & Benefits, the HR Business Specialist provides specialized support related to Benefits Administration programs, processes, and systems. Working closely with Human Resources Support Services (HRSS), Benefits staff, external vendors, and other interested parties, this position supports the delivery of accurate and effective benefits services, coordinates specialized processes, investigates complex issues and escalations, and identifies opportunities for continuous improvement in training, business processes and technology. Primary duties include:
• Provide advanced support, coaching and guidance to HRSS staff in all benefits-related inquiries and transactional matters.
• Train HRSS staff to ensure effective use of PeopleSoft Human Capital Management (HCM) / Benefits Administration.
• Investigate and resolve complex benefits cases, escalations, and system-related issues.
• Monitor Human Resources Help Desk (HRHD) cases, benefit transactions, and assigned activities to ensure effective resolution of client requests.
• Coordinate cyclical benefits processes including Annual Benefits Enrollment, Flexible Spending Account and Wellness Accounts, and other cyclical processes.
• Liaise with internal partners, external carriers and payroll to resolve issues and support program administration.
• Support with documenting the Benefits Administration processes and procedures.
• Assist with developing, facilitating, and maintaining Benefits & Pensions Inquiries training and Benefits Transactions training.
• Help with HCM Benefits Administration testing for Remedy tickets and upgrades.
Qualifications
• A completed 1-year certificate in Human Resources or a related field, plus at least 5 years' experience; OR a completed 2-year diploma plus at least 4 years' experience; OR a degree plus at least 1 year of experience.
• Experience working with Pensions & Benefits Administration processes, programs, and systems, including benefits transactions, client support, and issue resolution.
• Familiarity with HR functions and associated policies and procedures and familiarity with the application/interpretation of collective agreements is required.
• Intermediate proficiency with Microsoft Office (Word, Excel, Outlook and PowerPoint).
• Intermediate proficiency with PeopleSoft HCM or an equivalent benefit administration system, and PeopleSoft Help Desk is considered an asset.
• Experience providing training, coaching, or operational support would be considered an asset.
• Strong communication, analytical, problem-solving, organizational, and customer service skills.
• Demonstrated attention to detail and ability to manage multiple priorities.
Pre-employment Requirements
• Successful applicants must provide proof of qualifications.
Workstyle
• This position may be eligible to work from home for at least part of the time as one of several flexible work options available to City employees. These arrangements depend on the operational requirements of the role, employee suitability, and are subject to change based on operational needs and corporate direction.
Position and Pay Information
• Business Unit: Human Resources
• Union: CUPE Local 38
• Position Type: 1 Temporary (up to 18 months)
• Compensation: Pay Grade 9 $41.49 - 55.51 per hour
• Hours of work: Standard 35 hour work week
• Days of work: This position works a 5-day work week with 1 day off in a 3 week cycle.
• Location: 800 Macleod Trail SE
• Audience: Internal/External
• Apply By: July 16, 2026
• Job ID: 314862