About this role
Customer Service Representative – Printing Industry
Location: Mississaugua, Ontario
Job Type: Full-Time, Permanent
Pay Rate: Competitive, Based on Experience
About the Opportunity
Our client, a well-established and growing printing company, is currently seeking an experienced Customer Service Representative (CSR) to join their team. This position is ideal for someone with previous experience in the printing industry who enjoys building strong customer relationships while coordinating projects from order placement through final delivery.
As the primary point of contact for customers, you will play a key role in ensuring orders are processed accurately, production timelines are met, and customers receive exceptional service throughout the entire process.
Key Responsibilities
• Act as the main point of contact for customers regarding printing orders and inquiries.
• Process and enter customer orders accurately into the company system.
• Coordinate closely with Production, Prepress, Scheduling, Design, and Shipping teams to ensure orders are completed on time.
• Monitor order progress and proactively communicate updates, changes, delays, or potential issues to customers.
• Respond promptly and professionally to customer inquiries, concerns, and complaints.
• Review artwork, specifications, and order requirements to ensure accuracy.
• Maintain detailed customer records, notes, and order documentation.
• Assist with quotations, order revisions, and customer follow-ups as required.
• Support internal departments by providing accurate order information and customer expectations.
• Ensure all work complies with company quality standards and customer requirements.
Qualifications
• Previous experience working in the printing industry is required.
• Strong understanding of printing processes, materials, and industry terminology.
• Experience managing customer orders from initial request through production and delivery.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to prioritize multiple projects and meet deadlines in a fast-paced environment.
• Proficient with Microsoft Office Suite and order entry systems.
• Strong problem-solving and customer service skills.
Preferred Experience
Experience working with:
• Commercial Printing
• Digital Printing
• Offset Printing
• Large Format Printing
• Packaging & Product Printing
• Promotional & Marketing Materials
• Artwork Approval and Proofing Processes
Skills & Competencies
• Customer-focused mindset
• Strong organizational skills
• Excellent multitasking abilities
• Ability to work independently and collaboratively
• Professional and positive attitude
• Strong time management and follow-up skills
• High level of accuracy and attention to detail
Why Join?
• Join a stable and growing company within the printing industry
• Work with a collaborative and experienced team
• Opportunity for long-term career growth
• Fast-paced and engaging work environment
• Competitive compensation package
Interested candidates with printing industry experience are encouraged to apply with their resume for immediate consideration.
Pay: $20.00-$23.00 per hour
Application question(s):
• Do you have prior experience working as a Customer Service Representative in a printing company?
Work Location: In person