Founding Technical Customer Success Specialist

Job description As our first Technical Success hire, you will define the "Gold Standard" for how we deploy our technology globally. You will be the primary point of contact for our cornerstone customers, starting with a key implementation in Latin America. You will transition our product from a "delivered solution" to an "integrated workflow," while simultaneously building the infrastructure for our future support and onboarding teams. Responsibilities • Market Pioneer (LATAM & NA): Lead on-site deployments for our first customers. You will be the face of the company, managing everything from technical setup to user training and "Go-Live" support. • Process Architecture: You aren't just following a checklist; you are writing it. You will design our implementation playbooks, training manuals, and troubleshooting guides from scratch. • Bilingual Front-Line Support: Act as the primary technical point of contact (English/Spanish). You will triage issues on-site and translate real-world friction into actionable tickets for our engineering team in Vancouver. • Product Feedback Loop: As the person closest to the user, you will advocate for features and fixes that drive velocity and product-market fit. • Relationship Management: Build deep trust with early adopters, ensuring their success translates into the case studies and references needed for our next phase of growth. What You Bring • Startup DNA: You are comfortable in a high-growth, startup environment. You don't wait for instructions—you identify gaps and build the bridge. • Linguistic Excellence: Professional fluency in Spanish and English is required. (Portuguese is a significant plus). • Technical Generalist: You have a "Swiss Army Knife" technical skillset—comfortable with cloud software, basic networking, and hardware-software integrations. • On-Site Agility: A willingness to travel and a "boots on the ground" mentality—you thrive when working directly in the customer’s environment. • Problem-Solving Mindset: A proactive approach to identifying potential bottlenecks before they impact the user experience. • Cultural Intelligence: The ability to build immediate rapport with diverse teams, from high-level executives to front-line users, across different cultures. • Vancouver-Based: Ability to work closely with our core team in Vancouver to ensure local market insights are integrated into the product. Why Join Us? This is a rare opportunity to join a high-impact startup at the ground floor. You will have a direct hand in shaping our global expansion strategy and the opportunity to grow into a leadership role as the team expands.

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