About this role
As a Product Manager in Receivables, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle.
We are looking for a Receivables Product Manager to manage our suite of products in Canada. The Receivables suite of products includes Wholesale Lockbox, Receivables Online, Remote Deposit Capture, Currency Services and more.
As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross‑functional teams to deliver high‑quality products that exceed customer expectations.
Job responsibilities
• Responsible for establishing themselves as a subject matter expert for the Receivables suite of products to support & collaborate with partners across the Firm
• Responsible for oversight of complex client onboarding and client service
• Cultivate partnerships and collaborate across stakeholders, including Operations, Technology, Implementations, Sales, and Service to assure alignment and successful execution of key initiatives
• Partner closely with Technology and Operations to prioritize and deliver new product features and capabilities required for client commitments
• Coordinate internal and external communications about product updates
• Produce data driven analysis to maximize revenue opportunities
• Promote a culture of continuous improvement to reduce errors and simplify processes
• Work independently and understand how the role supports Receivables as a whole, including special projects and initiatives related to our business
• Maintain product and system documentation (user guides, implementation, marketing sheets, training decks, procedures)
• Support all compliance and risk related initiatives as necessary including auditing of documentation, risk analysis, and other product due diligence initiatives
• Review and certify monthly billing activity to ensure accuracy and completeness of revenue capture
• Understand and analyze industry trends, risk and regulatory developments and competitive landscape
Required qualifications, capabilities, and skills
• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Demonstrated written and verbal communication and diplomacy skills to work cross‑organizationally to influence others, drive results/change and implement projects/processes
• Strong analytical and problem‑solving skills, organizational skills, attentive to detail and ability to work with minimal supervision
Preferred qualifications, capabilities, and skills
• Demonstrated prior experience working in a highly matrixed, complex organization
• Proven success and ability to execute tactical and strategic initiatives using a structured approach
• Adaptable, dependable, and flexible regarding work assignments and work schedule
• Excellent time management and is a self‑starter with the ability to deliver results on‑time
• Proficient knowledge of Microsoft tools including: Word, Excel, PowerPoint
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