Operations Manager (3 month FTC)

About the position This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients. We are looking for a (Senior) Operations Manager who will work closely with both DEPT®’s internal teams and our client’s internal teams to integrate the Asana system with production workflows - designing one unified, scalable creative operating system end to end. You will build and implement a unified operating system that connects the client’s Asana-based intake and prioritization with DEPT®’s production, resourcing and scope management - creating one seamless workflow from brief to delivery. Responsibilities • Ensure creation of high-quality, scoped briefs, with a clean kickoff process across both client and DEPT®’s teams • Templatize timelines based on project type to streamline project timeline creation • Make Asana the control tower as the single intake and visibility layer • Connect Asana with DEPT®’s timelines, resourcing, and scope tracking • Define a clear source of truth at each stage, eliminating duplicate or conflicting workflows • Build simple governance for rescoping, prioritization and trade-offs • Align DEPT® and client stakeholders on unified one way of working • Standardize expectations across markets • Design the system to enforce behavior across both DEPT® and client team • Develop and implement automation to reduce manual project management overhead and speeds up execution • Train teams, document system, and create a self-sustaining machine via an operations playbook / training module Requirements • Experience in developed, implementing and setting up creative and marketing product operational systems • Experience in workflow design and agency integration • Deep Asana (or equivalent tooling) expertise in operating systems • Ability to drive alignment across internal teams and external partners • Understanding of both client side and agency workflows in order to implement operational development and change • Strong project management skills • Proven experience rolling out new workflows and product Nice-to-haves • CRM marketing background preferable Benefits • A flexible, hybrid working policy • An excellent salary based on experience and equal pay policies • Mental health support, and company sick pay scheme. • 15 days paid holiday annually (plus Public Holidays). • Refreshments are provided in the office all week. • Enhanced family friendly policies to support new parents. • Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations. • Inspirational Talks, bringing the outside in with regular guest speakers and events. • Learning and Development, supporting your growth with continuous opportunities to learn and advance. • Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®. • A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. • Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! • The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. • Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

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